Return policy

1. The Client, if not satisfied or there has been an error in the order, you have 7 days from receipt of order to exercise their right of withdrawal and claim back their money GFARMA PARAFARMACIA.

2. To make the return materialized in the previous point, it will be required that the product and its packaging are in perfect condition. GFARMA PARAFARMACIA reserves the right to accept any returns that do not meet this condition.

3. GFARMA PARAFARMACIA as provided in paragraph 1 of this Article refund the purchase, except for shipping costs borne by the customer.

4. In the event that the order does not arrive in perfect conditions of use Customer or that there was a mistake by GFARMA PARAFARMACIA, the Customer is entitled to request that you forward the order at no additional cost to you or that will restore the total amount of the purchase including shipping, once the product has been returned to GFARMA PARAFARMACIA facilities and the incidence has been found.

5. In the event that the order has been damaged during shipping, Customer shall report such situation to GFARMA PARAFARMACIA within 24 hours of receipt. In this case, GFARMA PARAFARMACIA replace the damaged goods at no additional cost to the customer.

6. If the client wishes to make an exchange for another product, you should contact GFARMA PARAFARMACIA through email, info@gfarma.es

7. You should always notify GFARMA PARAFARMACIA, your email info@gfarma.es, the refund application, stating:

    User name, order number, date, and email with which they were purchased.
    Products purchased, including its price.
    Reason for return.

Analyzed the request for return of the Customer, will be sent by email the necessary instructions for the return. Upon receipt and inspection of the product shall proceed to make the corresponding payment by bank transfer to the account specified by the customer.

8. In any case, the responsibility for GFARMA PARAFARMACIA if breach as stated in these terms, it is limited to a refund of the amount, if any, could have paid the customer and always prior repayment by the Customer product.